Privacy Policy

Last Updated: September 2025

At Giantz Shipping, we value your trust. Protecting your personal information is important to us, and this Privacy Policy explains how we collect, use, and safeguard your information when you use our website, services, and platforms.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing and shipping addresses.

• Account Information: Login credentials if you create an account on our customer portal.

• Shipment Information: Package details, tracking numbers, invoices, and customs-related data.

• Technical Information: IP address, browser type, and usage data when you interact with our website.

2. How We Use Your Information

We use the information we collect to:

• Provide shipping, freight forwarding, and delivery services.

• Process payments and generate invoices.

• Track and update you on your shipments.

• Communicate with you about quotes, inquiries, or support requests.

• Comply with customs and regulatory requirements.

• Improve our website, services, and customer experience.

3. Sharing of Information

We may share your information only when necessary to:

• Complete shipments (with airlines, shipping lines, customs authorities, and delivery partners).

• Process secure payments via trusted third-party providers.

• Comply with legal obligations, such as customs clearance or government requests.

• Protect the rights, property, or safety of Giantz Shipping, our customers, or others.

We do not sell or rent your personal information to third parties.

4. Data Security

We implement industry-standard safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your personal and shipment information for as long as necessary to provide our services and comply with legal and regulatory requirements.

6. Cookies and Tracking

Our website may use cookies and similar technologies to improve user experience, analyze traffic, and provide personalized services. You can disable cookies in your browser, but some features of our site may not function properly.

7. Your Rights

You may:

• Request access to the personal data we hold about you.

• Request correction or deletion of your personal data (subject to legal and regulatory obligations).

• Opt-out of marketing communications at any time.

To exercise your rights, contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the “Last Updated” date.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Giantz Shipping
Email: hello@giantzshipping.com
Phone: 876-489-5368
Address: Ship 17, Hilo Plaza, 19-21 Church Street, Montego Bay